Returns
RETURNS
Our goal is to ensure that you are always the happiest customer, however if you are not satisfied with your product, you may return it to us. Please keep in mind that for hygiene reasons, we cannot accept returns if the products have been opened and are no longer in a re saleable condition – all tamper seals, and original packaging need to be intact and in its original condition. In addition, please note that brushes cannot be returned or refunded for hygiene reasons unless they are defective. Purchases must reach our offices within 14 days of delivery. The items are your responsibility until they arrive back with us. All return costs are for your own account. A 15% handling fee on return goods is charged.
Should an item not meet with your satisfaction for whatever reason you may return the goods to Lavender Hill Beauty, within seven days of receipt. You will then get a full refund less all direct costs incurred by Lavender Hill Beauty, associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods.
You have 7 days the “day after” the day that the goods are received under the distance selling act from arrival of the goods to cancel your contract. The goods must be returned to us in the condition they were dispatched, complete with all packaging and in a re saleable state. The goods remain YOUR responsibility until they are received and signed for by us.
If an order is cancelled/returned a 15% handling fee will be levied to cover processing/handling fees.
If an unwanted product is returned and exchange for a different product, the customer will be charged or refunded any price difference plus return shipping.
Lavender Hill Beauty, cannot be held liable for any product that does not meet the clients expectations for any reason whatsoever – however we will encourage and help direct you to the correct contact people at the relevant brands so that they are able to assist you with the correct replacement product / procedure from their side.
At Lavender Hill Beauty, we cannot accept returns on discounted or sale items unless the product is defective.
ERRORS
Lavender Hill Beauty, shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to Lavender Hill Beauty, gross negligence), Lavender Hill Beauty, shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid.